Your information, in plain words.

Last updated October 27, 2026

Who we are

This website, georgia.duckettplumbing.com, belongs to Duckett Plumbing, a plumbing company serving Upstate South Carolina and Northeast Georgia. In this policy, “we”, “us” and “our” mean Duckett Plumbing. You can reach us at info@duckettplumbing.com or (706) 640-2912.

What we collect

What you give us

• Service requests. When you send the request form, we receive your name, email address and phone number, the type of help you need, and anything else you choose to tell us.
• Phone calls. When you call one of the numbers on this site, we receive the number you call from and details of the call, such as its date, time and length.
• Emails and messages. Whatever you include when you write to us.

What is collected automatically

• Visit information. The pages you view, the links and buttons you use, how you scroll, the page or ad that brought you here, and your browser, device and approximate location.
• Ad information. If you arrive from one of our Google ads, the link carries an identifier that Google adds and, for some ads, a general location such as a town or county. We use the location to show you the page for your area.
• Technical information. Our website host keeps standard records of requests to the site, such as IP addresses, for security and to keep the site running.

How we use it

• To answer your request, schedule and carry out work, and follow up about it.
• To keep records of the work we do for you.
• To understand which pages, ads and searches lead people to call or request service, so we can spend our advertising well.
• To improve this website and keep it secure.

Who we share it with

We use a small number of companies to run this website and handle calls and requests. They receive information only to provide their service to us:

• CallRail handles call tracking for the numbers on this site and receives service requests sent through the form.
• Evident provides marketing analytics: which pages and ads lead to calls and requests.
• Microsoft Clarity shows us how visitors use the site (see below).
• Google runs our ads and measures their results.
• Vercel hosts this website.

We may also share information when the law requires it, or to protect our customers, our staff or our business.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps and session replay, to improve and market our services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of our services and online activity. We also use this information for site optimization, fraud and security purposes, and advertising. For more about how Microsoft collects and uses your data, see the Microsoft Privacy Statement.

Cookies and your choices

The services above use cookies and similar technologies in your browser. You can block or delete cookies in your browser’s settings; the site will still work, though we will learn less about how it is used. You can manage how Google personalizes the ads you see at adssettings.google.com.

How long we keep it

We keep service requests, call details and job records for as long as we need them to serve you and to keep proper business records, and then delete them.

Keeping it safe

This site is served over a secure connection (HTTPS), and we limit access to your information to the people and services who need it. No method of sending or storing information is completely secure, but we take reasonable care to protect it.

Children

This website is meant for adults arranging plumbing work. We do not knowingly collect information from children under 13.

Your questions and requests

To ask what information we hold about you, or to have it corrected or deleted, email info@duckettplumbing.com or call (706) 640-2912.

Changes to this policy

If we change this policy, we will update it on this page and change the date at the top.